Terms and Conditions


Bike Fitting Terms and Conditions and cancellation policy:

Cancellation and General Policies:  If you have to cancel for any reason, your deposit and additional fees depending on your cancellation date will not be refunded.  Exceptions to this policy will not be made for any reason, including weather or personal emergencies and balances cannot be transferred.

  • payment is non-refundable
  • 61-90 days prior: Cancellation Fee of 50% of original price
  • 31-60 days prior: Cancellation Fee of 75% of original price
  • 0-30 days prior: Cancellation Fee of 100% of original price
  • Dr J reserves the right to cancel a bike fitting at any time.  In this event, you will be issued a full refund for the bike fit.  Dr J is not responsible for expenses associated with planning the Athlete’s trip including, without limitation, airfare, lodging, meals, transportation, etc., (collectively “Athlete Expenses”) to attend any bike fitting.

Saddle Loan Terms and Conditions

To borrow one of our saddles we charge a £50 deposit which includes the saddle set up.  This is only refundable within 24 hours of the set up.  After that time period, it is deemed the saddle fits and is comfortable, and the deposit then becomes non refundable, but will be put towards the full purchase price of the saddle.

Coaching Terms and Conditions

Rolling Coaching Plans

These must be paid for one month ahead by setting up either a direct debit or a standing order for the amount agreed,  on the date agreed.  We reserve the right to remove training plans from your Training Peaks account if this is not adhered to.   Notice to terminate the contract must be in writing, one month in advance.

Disclaimer for coaching and bike fitting:

Through registration for a monthly rolling training plan, a squad / 1-2-1 session, you agree you will abide by the rules and regulations set out by DR J Performance Coaches and administrators, as well by all instructions given by facility staff management and staff.

In submitting and agreeing to the waiver intending to be legally bound, you will hereby certify that you are physically fit and have not been otherwise informed by a doctor. you acknowledge that you are aware of all the risks inherent in triathlon training including permanent disability and death, and agree to assume all those risks. As a condition of your participation in DR J Performance programme or any activities thereto, You will hereby waive any and all rights to claim for losses or damages, including all claims for loss or damages caused by the negligence, active or passive, of the following: DR J; Retul the host facilities; or any individual participating in the programme as a coach, swimmer, volunteer or observer.

Rest assured, we, DR J Performance, always endeavour to run a safe and professional bike fitting business and triathlon coaching programme at all times for all participants and will always aim to do so in a professional and courteous manner. Any complaints can be made in confidence and in writing to Judith Brand at judith@drjcoachingandbikefitting.co.uk

Purchases:

By clicking “Place Order” you confirm you have read and accepted our terms and conditions.

For athletes on a monthly rolling programme that you will set up a direct debit or standing order for monthly payments to ensure regular and timely payment.

Coaching Refunds:

Training Plans, once purchased, cannot be refunded nor returned. Appointments can be cancelled up to 72 hours in advance. Squad sessions can be cancelled up to 12 hours in advance. Outside of these times full charges will be applied.

Privacy:

We take your privacy very seriously and will not share any of your details with any third-parties. From time to time DR J Performance may contact you.